Anti-Spam Policy

Last Updated: March 10, 2025

Neskar Dovul is committed to responsible email communication and strictly prohibits the transmission of unsolicited commercial email (spam) through our platform. This Anti-Spam Policy outlines our standards and practices regarding electronic communications.

Our Commitment

We maintain a zero-tolerance policy toward spam and unsolicited bulk email. Our platform is designed to facilitate meaningful educational communication, not mass marketing or unwanted messages.

Definition of Spam

For purposes of this policy, spam includes but is not limited to:

Unsolicited commercial email sent to recipients who have not explicitly requested such communications

Bulk email messages sent without proper recipient consent or opt-in

Email communications that misrepresent the sender identity or source

Messages sent to harvested or purchased email lists

Email containing deceptive subject lines or misleading content

Communications sent after a recipient has opted out or unsubscribed

Prohibited Activities

Users of Neskar Dovul services are expressly prohibited from:

Sending unsolicited email messages through our platform or systems

Using our services to promote or advertise through spam techniques

Harvesting email addresses from our platform for marketing purposes

Creating false or misleading header information in email communications

Using deceptive subject lines designed to mislead recipients

Failing to honor unsubscribe requests within a reasonable timeframe

Transmitting email on behalf of third parties without explicit authorization

Email Communication Standards

All email communications sent through or related to Neskar Dovul must comply with the following standards:

Consent Requirement

Recipients must have provided explicit consent to receive communications. This consent must be verifiable and documented.

Identification

All email communications must clearly identify the sender and provide accurate contact information for Neskar Dovul.

Unsubscribe Mechanism

Every commercial or promotional email must include a clear and functional unsubscribe mechanism that allows recipients to opt out of future communications.

Opt-Out Processing

Unsubscribe requests must be processed promptly, typically within ten business days of receipt. No further communications may be sent after opt-out.

Our Email Practices

Neskar Dovul adheres to the following practices for our own communications:

Transactional Email

We send transactional emails related to account management, course enrollment, educational content delivery, and platform functionality. These messages are necessary for service operation.

Educational Communications

We may send educational content, course updates, and platform announcements to enrolled students and registered users who have opted in to receive such communications.

Marketing Messages

Marketing or promotional emails are sent only to individuals who have explicitly consented to receive such communications and may opt out at any time.

List Management

We maintain clean email lists and regularly remove inactive addresses, bounced emails, and opted-out recipients from our distribution lists.

User Responsibilities

Users who communicate through our platform or on behalf of Neskar Dovul must:

Obtain proper consent before sending email communications

Maintain accurate records of recipient consent

Include clear sender identification in all messages

Provide functional unsubscribe mechanisms

Honor opt-out requests promptly

Avoid deceptive or misleading content

Comply with all applicable email communication regulations

Reporting Spam

If you receive spam that appears to originate from Neskar Dovul or involves our platform, please report it immediately:

Forward the complete message including headers to help@neskardovul.com

Include any relevant details about how you received the message

Provide information about previous interactions with the sender if applicable

We investigate all spam reports thoroughly and take appropriate action against violators.

Investigation and Enforcement

Upon receiving a spam complaint or detecting potential violations, we will:

Investigate the reported incident promptly and thoroughly

Review account activity and email sending patterns

Contact the account holder for explanation and documentation

Take corrective action as warranted by the findings

Consequences of Violations

Violations of this Anti-Spam Policy may result in:

Warning and mandatory corrective action

Temporary suspension of email sending privileges

Permanent suspension of account access

Termination of service agreement

Legal action for damages or injunctive relief

Reporting to relevant authorities or anti-spam organizations

Third-Party Service Providers

We may utilize third-party email service providers to facilitate communications. These providers are required to maintain anti-spam practices consistent with our policy and applicable regulations.

We conduct due diligence on email service providers to ensure compliance with anti-spam standards and verify their reputation and deliverability practices.

Data Protection Integration

Our anti-spam practices integrate with our broader data protection and privacy commitments. Email addresses and communication preferences are handled in accordance with our Privacy Policy.

Recipients maintain control over their communication preferences and can update or withdraw consent at any time through account settings or unsubscribe mechanisms.

Authentication and Security

We implement email authentication protocols to prevent spoofing and unauthorized use of our domain in email communications. This includes:

Sender Policy Framework configuration

DomainKeys Identified Mail signing

Domain-based Message Authentication and Reporting

Regular monitoring of email deliverability and reputation

Affiliate and Partner Standards

Any affiliates, partners, or third parties communicating on behalf of Neskar Dovul must adhere to this Anti-Spam Policy. We do not permit partners to engage in spam activities when promoting our services.

Partnership agreements include anti-spam provisions and we reserve the right to terminate relationships with partners who violate these standards.

Educational Purpose Exception

Communications directly related to educational content delivery, course materials, lecture notifications, and academic administration are considered transactional rather than promotional, provided they are sent to enrolled students or registered users.

Such communications do not require separate opt-in beyond platform registration and course enrollment, though users may adjust notification preferences.

Regular Review and Updates

We regularly review our email practices and this policy to ensure continued compliance with evolving standards and regulations. Updates to this policy will be posted with a revised effective date.

Continued use of our services after policy updates constitutes acceptance of the revised terms.

Complaint Resolution

If you believe you have received spam from Neskar Dovul or a user of our platform, we are committed to resolving the issue:

We will investigate within five business days

You will receive a response explaining our findings and any action taken

If the issue involves a user of our platform, appropriate enforcement action will be implemented

Contact Information

For questions about this Anti-Spam Policy or to report spam violations:

Email: help@neskardovul.com

Phone: +380630208260

Address: Novyi Blvd, Zhytomyr, Zhytomyrs'ka oblast, Ukraine, 10002

Acknowledgment

By using Neskar Dovul services, you acknowledge that you have read, understood, and agree to comply with this Anti-Spam Policy. Violation of this policy constitutes a breach of our Terms of Service and may result in immediate account termination.